Returns & Exchanges
At Sway, we want you to glow with confidence, which is why we offer a 30-day window for returns on all skincare and cosmetic products. If you are not completely satisfied with your purchase, we are here to make the return or exchange process as seamless as your skincare routine.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all safety seals are intact for a full refund eligibility.
Print and Attach Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Receive Your Refund
Once our team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing